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Effective date: 03-10-2025
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Countries: We currently ship to Australia, United Kingdom, United States, and Canada.
Future Expansion: Expansion to other shipping areas is being considered.
Australia: Free shipping on all orders.
United States: Free shipping on all orders.
United Kingdom: Free shipping on all orders.
Canada: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
Last Order Time: 18:00 Australian Eastern Standard Time (AEST).
Weekend Orders: Orders placed on weekends are processed the next business day.
Estimated Delivery Time: 5–7 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Total Delivery Time: It will take a total of 6–9 business days to receive your order.
Reliable Courier Services: We ship via DHL / FedEx / UPS.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website at www.byverolia.com/pages/track-your-order.
Questions: Our support team is ready to assist with any questions about tracking your order.
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@byverolia.com.
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Returns: Returns are accepted within 30 days of the delivery date.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Verolia will cover the return shipping costs.
Refund: Refunds are processed within 14 business days of receiving the return and are refunded to the original payment method.
No Restocking Fee: Verolia does not charge a restocking fee for any returns.
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Website: www.byverolia.com
Business Address: 43 Rue de la Croix Nivert, 75015 Paris, France
SIRET: 91832523400014
VAT Number: FR47918325234
E-Mail: support@byverolia.com
Contact Form: Contact Us
Monday to Friday: 09:00 – 17:00 (Australian Eastern Standard Time – AEST)
Response time: We aim to reply within 24–48 business hours.
Your satisfaction is our priority
Available Mon–Fri, 09:00–17:00 AEST
SSL encrypted & 100% secure payment
Free tracked shipping on every order